3CX VoIP blog» – 3CX VoIP, SIP, Phone System blog

How to make a blind and attended transfer with Grandstream

Elizabeth — Wed, 01 Sep 2010 07:33:44 +0000

In this example we will demonstrate how to perform a blind and attended (consultative) transfer using a Grandstream GXP2020. We will assume that an incoming call will be received on the Grandstream...

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What is your favorite IP Phone?

Elizabeth — Fri, 27 Aug 2010 09:18:40 +0000

We’re interested to see which of the many phones that 3CX supports are most popular. Let us know by voting for your favorite IP phone!

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Implementing QoS on a Windows 2008 Server

Kevin — Tue, 10 Aug 2010 08:57:16 +0000

These are instructions to create a basic catch-all policy for all traffic generated from a machine running 3CX PhoneSystem which tags all traffic with a DSCP value of 56. Create a Local Policy for...

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3CX Version 9 Service Pack 1

nb — Mon, 09 Aug 2010 12:22:08 +0000

We have released a service pack for version 9 build 13545. This service pack can be applied to the latest build without re-installing. Updating your 3CX Phone System 9 installation To update Update...

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Dial 0 for Operator

KyleBugeja — Thu, 05 Aug 2010 10:55:22 +0000

Sometimes you will want to dial a phone using a number that is NOT its extension number. The following documentation will show you how to set up an alias for an extension. For Example: The question...

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3CX successfully complete interoperability testing with Yealink

Elizabeth — Tue, 03 Aug 2010 07:48:56 +0000

3CX (www.3cx.com), the international developer of the multi-awarded 3CX Phone System for Windows and Yealink Network Technology CO., Ltd. (www.yealink.com) a leading designer and manufacturer of IP...

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3CX Phone Configuration

Kevin — Mon, 02 Aug 2010 10:34:16 +0000

3CX Phone can be configured to connect to 3CX PhoneSystem from the same LAN, and also from a remote location. If 3CX Phone is going to be used from a remote location, you can also ...

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VIDEO: Whats new in 3CX Phone System V9?

Elizabeth — Thu, 29 Jul 2010 06:12:34 +0000

Check out this 10 minute youtube video to find out what’s new in 3CX Phone System Version 9!

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Forwarding Rules for 3CX PhoneSystem V9

Kevin — Wed, 28 Jul 2010 10:18:34 +0000

Version 9 of 3CX PhoneSystem introduces a more powerful control set for Forwarding Rules. Each extension can be in any one of 5 different statuses: Available Away Out of Office Custom #1 Custom...

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CRM integration with Microsoft Dynamics

nb — Tue, 27 Jul 2010 09:11:52 +0000

What is the Microsoft Dynamics CRM integration? The Microsoft Dynamics CRM integration allows looking for contact information in Microsoft Dynamics CRM and launching of outbound calls from the...

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3CX Phone System 9 goes Unified Communications with Video support

Elizabeth — Mon, 26 Jul 2010 11:24:37 +0000

V9 of the popular Windows Phone system adds video support, android client and enterprise capabilities London, 26 July 2010 – 3CX has released version 9 of its popular phone system for Windows....

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Router Configuration for 3CX PhoneSystem

Kevin — Fri, 23 Jul 2010 10:17:30 +0000

Correct Router Configuration is a key element in ensuring correct communications between 3CX PhoneSystem and external entities such as external extensions, VoIP Provider services, and other Bridged...

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Outbound Rules – A Complete Example

Kevin — Tue, 20 Jul 2010 09:44:05 +0000

Configuring Outbound Rules on 3CX PhoneSystem is a very simple affair if you have a single device or service which you deliver calls with – in most cases a single rule will be enough. But the ...

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3CX Phone System 9 – Release Candidate 2 – Build 13545

Nick Galea — Mon, 19 Jul 2010 12:26:46 +0000

We are happy to announce the availability of RC2 of 3CX Phone System v9, build 13545. This build is likely to go “gold” next week. You can download it here The 3CX Assistant is now...

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Configuring External Extensions with 3CX PhoneSystem

Kevin — Thu, 15 Jul 2010 11:10:49 +0000

Connecting an External Extension to 3CX PhoneSystem is often requested, and can be extremely useful for linking small remote offices and home workers. Here we get a shot at using other phones as...

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3CX Phone Provisioning – A Complete Guide

Kevin — Mon, 12 Jul 2010 09:24:42 +0000

The whole point of provisioning phones is to eliminate the difficulties associated with manually configuring a large number of devices: It is a tedious task It can be very time...

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How to make a blind and attended transfer with Snom

Elizabeth — Wed, 07 Jul 2010 13:52:12 +0000

In this example we will demonstrate how to perform a blind and attended (consultative) transfer using a Snom 360. We will assume that an incoming call will be received on the Snom phone which is ...

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3CX Phone System v9 RC 1 available!

Nick Galea — Fri, 02 Jul 2010 11:07:58 +0000

The release candidate for 3CX Phone System v9 (9.13373) is now available for download. A separate 3CX Assistant download is no longer required, read on…. We have added a great new feature...

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VIDEO:How to provision Polycom IP Phones with 3CX

Elizabeth — Wed, 30 Jun 2010 10:58:27 +0000

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3CX launches free SIP phone for the Android

Nick Galea — Tue, 29 Jun 2010 13:31:04 +0000

Free SIP phone for the Android allows you to make VoIP calls via 3CX, Asterisk or any SIP VoIP provider.

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Successful 3CX USA Partner training

Elizabeth — Mon, 28 Jun 2010 04:43:30 +0000

3CX organized a series of training days at the Microsoft New York Metro District building and the Microsoft Northwest District Office in San Francisco. Kevin Attard Compagno, Technical support...

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How to make a blind and attended transfer with Cisco SPA

Elizabeth — Wed, 23 Jun 2010 09:35:19 +0000

In this example we will demonstrate how to perform a blind and attended (consultative) transfer using a Cisco IP Phone SPA525G. We will assume that an incoming call will be received on the Cisco...

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How to make a blind and attended transfer with Polycom

Elizabeth — Fri, 18 Jun 2010 06:25:16 +0000

In this example we will demonstrate how to perform a blind and attended (consultative) transfer using a Polycom Soundpoint IP 650. We will assume that an incoming call will be received on the Polycom...

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Securing 3CX PhoneSystem – some hints!

Kevin — Mon, 14 Jun 2010 16:09:18 +0000

If you have been asking yourself how to secure 3CX PhoneSystem, read on… 3CX PhoneSystem can receive call requests from the outside to the inside (Inbound Calls), or alternatively from the...

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VIDEO: 3CX Assistant Advanced Integration and Notification Features

Elizabeth — Mon, 14 Jun 2010 12:05:16 +0000

Skills Covered by this Module How to configure Notifications for Incoming Calls How to set an Incoming Call to trigger a custom script or application Contact Popup from Microsoft Outlook on Incoming...

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3CX Phone System v9 BETA 2, build 13011

nb — Thu, 10 Jun 2010 08:13:48 +0000

3CX Phone System v9 BETA 2

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3CX at CommunicAsia 2010 Expo!

Elizabeth — Mon, 07 Jun 2010 07:47:52 +0000

3CX Asia/Pacific in conjunction with Patton Electronics will have a presence at Communicasia 2010 Singapore Expo from June 15th to June 18th. CommunicAsia has established itself to be the...

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3CX Phone System Version 9 beta 1 is here!

Nick Galea — Fri, 28 May 2010 05:42:17 +0000

A new version of 3CX Phone System is available in beta and what a version! 3CX Phone System v9 packs a punch with video support on 3CXphone, SLA functionality and the ability to provision 3CX ...

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Configuring a Draytek 2820 Router for 3CX with QoS configuration

matteo — Mon, 24 May 2010 04:47:42 +0000

In this article we will describe the configuration of a hardware router with a very attractive quality-price ratio. The Draytek 2820 is a ADSL 2/2+ Router/Firewall with advanced features such as the...

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3CX USA Partner Meetings in San Francisco and New York in June

Elizabeth — Tue, 18 May 2010 09:52:48 +0000

The 3CX training team are back in the USA in June 2010! We would like to invite all 3CX partners to the 3CX Partner Meetings to be held on both the East and West Coast in ...

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3CX integration with Exchange Server 2007 / 2010 unified messaging

Nick Galea — Fri, 14 May 2010 08:02:56 +0000

Integrating Exchange Server 2007 2010 unified Messaging capabilities with 3CX Phone System

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General Configuration Information when using VoIP Providers

Kevin — Mon, 03 May 2010 07:20:51 +0000

This document will provide an overview of the more common concepts which need to be kept in mind when configuring 3CX PhoneSystem inside your network infrastructure, including the following...

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Configuring the Portech MV-370 and MV-372

Kevin — Mon, 26 Apr 2010 07:16:17 +0000

IMPORTANT This device has been tested for Voice using firmware version of “Wed Jun 10 11:53:59 2009”. The guide and template may not work for earlier or later versions of the firmware! Configuration...

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3CX receives Unified Communications Magazine 2009 Product of the Year Award

Elizabeth — Tue, 20 Apr 2010 10:49:11 +0000

3CX Phone System for Windows Recognized for Exceptional Innovation London, April 20 — 3CX announced today that Technology Marketing Corporation (TMC®) has named 3CX Phone System for Windows as a...

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Bandwidth Overhead over DSL connections

Kevin — Fri, 16 Apr 2010 10:00:10 +0000

Internet Service Providers typically rate their connectivity services based on download and upload bandwidth. So for example you may subscribe to an aDSL connection rated at 2 Mbps (Megabits per...

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Configuring AVM FritzBox as a Firewall with 3CX Phone System

nb — Wed, 14 Apr 2010 08:28:22 +0000

This guide will show how to configure an AVM Fritzbox router / firewall as a border device with 3CX Phone System in the LAN. The tests were made using a FritzBox 7170 with firmware version ...

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3CX UK trainings in Edinburgh, Manchester and Kingston in May

Nick Galea — Thu, 08 Apr 2010 10:50:52 +0000

The 3CX training team are back in the UK in May 2010! As a valued 3CX Partner, we would like to invite all 3CX partners to the 3CX technical workgroup to be held at ...

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3CXPhone 4 goes wireless with Plantronics headsets!

Elizabeth — Wed, 07 Apr 2010 11:24:59 +0000

The 3CXPhone 4 has become increasingly popular in the VoIP market. Not only is the 3CXPhone user friendly and fully featured, it is free and supports Plantronics headsets. When you combine the...

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3CX Assistant Advanced Features

Kevin — Tue, 06 Apr 2010 12:55:12 +0000

The 3CX Assistant is a useful tool that allows a user to better manage calls, and to collaborate with other users within the same group of Extensions. 3CX Assistant also includes some advanced...

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How to dial a number from a web page

igor.snezhko — Tue, 06 Apr 2010 08:45:53 +0000

Recently Nick published an excellent tip regarding direct dialing from 3CX Assistant on supported phones. I have extended this feature proposing a method to call any number shown on any web...

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Configuring the Acrobits Softphone on your iPhone as a 3CX Extension

Kevin — Tue, 30 Mar 2010 09:01:04 +0000

Note 1: This guide has been tested with version 3.0.4. Be aware that different version may have different interface formats and functionality Note 2: Not all providers allow calls over 3G. If ...

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Firewall Configuration Overview for 3CX PhoneSystem

Kevin — Mon, 29 Mar 2010 07:57:16 +0000

In order for 3CX Phone System to communicate successfully with VoIP providers and Remote Extensions, your firewall/router device must be configured for SIP operation. To maximize your chances of...

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Lotus Racing Formula 1 communications accelerate with 3CX

Nick Galea — Wed, 24 Mar 2010 07:21:32 +0000

3CX appointed Official Technical Supplier London March 24 – Lotus Racing and 3CX announce that, 3CX has been appointed as technical supplier and that Lotus Racing has installed 3CX Phone System...

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New 3CX Fax Server Update: version 11344 for 3CX Phone System Version 8.10824

nb — Wed, 24 Mar 2010 06:40:49 +0000

We are pleased to announce a new 3CX Fax Server Update which will be distributed via the 3CX Updates Server from within the 3CX Phone System Windows Management Console. The update improves the...

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BeroNet bero*fix Box Configuration

Elizabeth — Thu, 18 Mar 2010 12:13:26 +0000

This guide will show you how to configure a Beronet bero*fix box. The main target of this guide is to connect the bero*fix card with the LAN and WAN. . . Setting up the BeroNet bero*fix...

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Configure BeroNet bero*fix CARD via Network bridge

Elizabeth — Thu, 18 Mar 2010 12:12:23 +0000

This guide will show you how to configure a Beronet bero*fix card. The main scope of this guide is to connect the bero*fix card via a network brigde with the LAN and WAN. Setting up the ...

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Creating a Hyper V instance for 3CX in Windows 2008

Nick Galea — Wed, 17 Mar 2010 13:23:09 +0000

Virtualization is becoming increasingly popular and 3CX fully supports this technology. 3CX itself runs its PBX on Hyper-V, however we also test our PBX on VMware. This guide explains how to...

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How can I localize/translate 3CX PhoneSystem

nb — Tue, 16 Mar 2010 09:55:13 +0000

The 3CX Phone System is designed to be multi-lingual. Each text element in the 3CX Management Console is stored in a file and referenced from this file. By creating a localized copy of this file, it...

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How can I localize Prompt sets?

Leonidas Georgiou — Mon, 15 Mar 2010 22:52:21 +0000

Location of Prompt Sets All prompt sets are located within this folder: Windows XP / 2003: C:\Documents and Settings\All Users\Application Data\3CX\Ivr\Prompts\Sets Windows Vista / 2008 / 7 /...

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Customizing CDR (Call Data Records) output

Nick Galea — Mon, 15 Mar 2010 14:52:43 +0000

3CX Phone System can output call data records per call. These call data records can be configured to a format of your choice and thus its relatively easy to integrate with external billing...

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